FAQs

Here are the answers to some commonly asked questions. If you have further queries, please email us.

How do you know what my travel preferences are?

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How do I make my bookings?

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I have no idea where I want to go in Australia. Can you help me?

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Can you design itineraries for large groups?

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Can I get an itinerary in a language other than English?

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How long does it take to receive my itinerary?

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What if there are things in the itinerary that I don’t like? Can I make changes?

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What do I do if the recommended accommodation is booked out?

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Can you book or recommend airfares to/within Australia?

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Do you receive commissions?

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If I travel to Australia and use your recommendations and I am not happy, what do I do?

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I discovered a new great place that was not on your itinerary – a new bar for example. Do you want to know about it?

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What about the seasons in Australia? How do I know that my itinerary will be suitable for the time of year?

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But I want to do a self drive tour through the desert in the middle of summer. Can you help me with this?

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What about visas?

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We commissioned an itinerary from you and then we decided not to go to Australia. Can we get a refund?

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How do we know that you are legitimate?

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Brisbane picnic: Image of picnic, South Bank, Brisbane courtesy of Tourism Australia. Photographer: Jamie MacFayden.

Emu: Image of emu, Flinders Ranges, South Australia courtesy of Tourism Australia. Photographer: Mike Newling.